Shipping policy

Order Processing

In-stock products listed on our website are normally prepared for shipment within three business days after the order and payment have been confirmed.

Orders placed on weekends or Japanese public holidays begin processing on the next business day. Handling times may be extended during unusually busy periods or when additional verification is required.

Delivery Times

Typical transit time for website orders is approximately three to eight business days after dispatch. The available shipping service, price and estimated delivery information are displayed at checkout.

Delivery times are estimates rather than guarantees. Carrier disruption, customs processing, weather, public holidays and other events outside our reasonable control may cause delays.

Shipping Regions

Standard website shipping is available to supported destinations in Oceania, North America, Europe and Asia.

For destinations not available at checkout, large-volume shipments or special delivery arrangements, contact us at Contact@japan-apparel.com before placing the order.

Shipping Charges

Shipping charges are calculated and displayed at checkout based on the destination, shipment and available carrier service.

Customs, Duties and Taxes

Unless expressly stated otherwise, customers are responsible for import duties, customs charges, destination taxes, brokerage fees and any similar charges imposed in the destination country or region.

Japanese consumption tax is not applied to qualifying export sales outside Japan. Applicable taxes are determined according to the destination, order circumstances and law.

Custom and Production Orders

Shipping method, cost, production schedule and estimated delivery timing for customised or large-volume production orders are agreed individually. These orders do not follow the standard three-business-day handling period.

Delivery Information

Customers are responsible for providing a complete and accurate delivery address and contact information. Additional carrier charges resulting from an incorrect address, refused delivery or repeated delivery attempts may be charged to the customer where permitted by law.

If tracking is available, the tracking information will be provided after dispatch.

Damaged, Missing or Incorrect Shipments

Please inspect the shipment promptly on delivery. If products arrive damaged, defective or different from the order, contact us within seven calendar days and follow the instructions in our Refund Policy.

Contact

For shipping assistance, large orders or destinations not listed at checkout, contact Contact@japan-apparel.com.